REFUND POLICY

The short version

• The checklist, guides and community are free. Premium is the only paid plan.
• Your first Premium subscription starts with a 7-day free trial. We ask for a card at checkout and charge it when the trial ends, unless you cancel before then.
• Premium renews automatically each month or year until you cancel.
• You can cancel anytime on the Premium page with Manage billing. Canceling stops the next charge, and you keep access until the end of your trial or the period you've already paid for.
• Payments are non-refundable, including for partly used periods, except for billing errors or where the law requires a refund.

Free trial

Your first Premium subscription starts with a 7-day free trial, one per account. Stripe, our payment processor, collects your card at checkout, and we charge it for the plan you chose when the trial ends. To avoid the charge, cancel in Manage billing before the trial ends. You won't be charged, and you keep access until the trial ends. If you've had a Premium subscription before, a new one starts paying right away.

Prices and renewals

• Monthly: $15 a month, renewing monthly.
• Annual: $144 a year ($12 a month), renewing yearly.

If we change the price of your plan, we'll email you at least 30 days before your first renewal at the new price. Taxes, if any apply where you live, are added at checkout.

How to cancel

• Sign in on launchadvisor.co and go to the Premium page.
• Choose Manage billing. This opens Stripe's customer portal.
• Cancel your subscription there.

Canceling stops the next charge. You keep access until the end of your free trial or the period you've already paid for, and we won't charge you again. If you can't get to the portal, email info@launchadvisor.co from the address on your account and we'll cancel it for you.

Deleting your account is different from canceling. Deleting your account cancels your subscription right away. You lose access immediately, and we don't refund the rest of the trial or billing period.

Refunds

Payments are non-refundable. That includes the unused part of a month or year after you cancel. There are two exceptions:

• Billing errors.For example, we charged you twice, charged the wrong amount, or charged you after you canceled. We'll refund the amount charged in error to your original payment method.
• Where the law requires a refund.If the law where you are gives you a right to a refund, we'll honor it.

Think a charge is wrong?

Email info@launchadvisor.co within 30 days of the charge. Include the date, the amount and the email address on your account. We'll look into it and tell you what we find.

Things you buy from other companies through links on LaunchAdvisor are between you and that company. Ask them about refunds.